Mail order business has existed in German-speaking countries for around 150 years. But eventally it was the internet that really changed this type of shopping and made a decisive contribution to today's requirements for handling and logistics.

Guaranteeing for delivery commitments and handling complex logistics processes are now some of the greatest challenges for the logistics industry.

In an unprecedented way, the corona crisis has put this already very dynamic development and necessary innovations on fast forward. An unstoppable wave of orders is currently rolling like a tsunami in online retail, pushing providers to their capacity limits. Practically on a daily basis online retailers are now forced to organise the transport of package volumes to their recipients that used to occur only seasonally in the past. Additional performance pressure arises because as the number of online orders grows, so do customer expectations.